My Meta Avatars not showing up
I followed the instructions on the docs but my players avatars arent showing up
5 Replies
Hi @Rex G. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
----------------------
I understand you're having trouble getting Meta Avatars to show up in your project. Let's go through some common reasons why this might be happening and how to troubleshoot it based on the Normcore documentation.
1. Meta Platform Prerequisites:
Make sure you've completed all the necessary steps for setting up Meta platform features. According to the Meta Platform Prerequisites guide, there are several crucial steps:
- Create a valid Meta App
- Request platform API access for Meta Avatars
- Configure your Unity project with the Meta App ID
- Initialize the Oculus Platform at runtime
- Add users to a release channel
2. Meta Avatars Setup:
Follow the steps outlined in the Meta Avatars Setup guide:
- Install the Normcore Meta XR package
- Import the Meta Avatars UPM sample
- Add the "AvatarSDKManagerMeta" prefab to the scene
- Add the "Realtime + Meta Avatar Player" prefab to the scene
- Set your App Key in the Realtime component
3. Oculus Platform Initialization:
Ensure that you've initialized the Oculus Platform SDK at runtime. The Meta Platform Prerequisites guide suggests using the Entitlement Check sample from the Meta XR Platform SDK.
4. User Access:
Make sure that the Meta account used by your Quest has been added to the release channel for your Oculus App ID. As mentioned in the Meta Platform Prerequisites guide, this step is crucial for the entitlement check to pass.
5. Check for Silent Failures:
The Meta Platform Prerequisites guide warns that many Meta APIs will fail silently if the setup steps aren't completed correctly. Double-check that you've completed all the required steps.
If you've verified all these steps and are still experiencing issues, it might be helpful to check your project's logs for any error messages. If the problem persists, you may need to reach out to the Normcore support team for further assistance, as the provided knowledge sources don't cover all possible troubleshooting scenarios for Meta Avatars not showing up.
----------------------
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
----------------------
<@918869683929768036> Kapa.ai is still learning and improving, please let me know how I did by reacting below.
Hey Rex, can you check if there's any errors in the device logs? I find the Android Logcat package is good for this https://docs.unity3d.com/Packages/com.unity.mobile.android-logcat@0.1/manual/index.html
My avatars show up now but their skin looks like this. How can I fix that
Ah I see. This looks similar to the issue this user had: https://discord.com/channels/393839515074297858/393841065825927168/1335994361602769041