Normal•2y ago

Confirmation email doesn't come through

Hi all,

I just joined to use the free tier of Normcore yesterday to explore its features but I never got the verification email that you must answer before creating an application. I also did resend the email and it still hasn't come through.

I figured because its a work email that it might be blocked by my companies email filter but they confirmed they don't have any blocks on email addresses from

@normalvr.com

@normalvr.com

. I also got the automated email from Jason at that email address welcoming me to Normcore. Its been about 12 hours. Is there anything else I could do to use the technology short of signing up with a new account and email?

I apologize if this seems like a silly question - I am just flabbergasted.

kapa.ai•8/1/24, 7:38 AM

Hi @Lordan. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base.

kapa.ai•8/1/24, 7:39 AM

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I'm sorry to hear that you're having trouble receiving the verification email from Normcore. Unfortunately, the knowledge sources provided do not contain specific information on how to troubleshoot email verification issues with Normcore.

However, I would recommend reaching out to the Normcore team directly for assistance. You can join their Discord (https://normcore.io/discord) or post on their forum (https://forum.normcore.io/) to ask for help. They should be able to assist you with this issue or provide further instructions.
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Note: you can ask me a follow up question by @ mentioning me again

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kapa.ai•8/1/24, 7:39 AM

@1086266027622535299 kapa.ai is still learning and improving, please let us know how it did by reacting below

Mechabit•8/1/24, 9:21 AM

check spam and check you typed the email correctly

LordanOP•8/1/24, 10:13 AM

I've checked spam/junk and found nothing. Considering I got the welcome email, I assume the email address was correct.

Mechabit•8/1/24, 10:33 AM

you can at max and get him to check your email address

maxweisel•8/1/24, 1:44 PM

DM it to me and I can see if it shows up as getting rejected on our end

LordanOP•8/7/24, 10:46 AM

Hi Max, I randomly got it the other day when I tried to re-send it. No idea about the other 3 or so emails, lost to the ether. Thanks for reaching out, I have access to Normcore now