Normal•12mo ago

Can't connect to normcore all of a sudden?

I don't think I messed with the settings or anything, but all of a sudden my Normcore is stuck on "RequestingRoom", then gives this error. I have hours and data remaining on my plan.

Room "Test Room": ConnectToRoom request received error from server: SpinUpRoomAndFetchServerAnswer: Failed while attempting to spin up room and fetch server answer from cluster (do-sgp1-as-sgp1). (appKey: , normcoreVersion: "2.12.0", roomName: "Test Room")
UnityEngine.Debug:LogError (object)
Normal.Realtime.Room/<ConnectToServer_Coroutine>d108:MoveNext ()
UnityEngine.SetupCoroutine:InvokeMoveNext (System.Collections.IEnumerator,intptr)

Realtime: Connection to room "Test Room" failed. Turn on debug logging for more details.
UnityEngine.Debug:LogError (object)
Normal.Realtime.Room:SetConnectionState (Normal.Realtime.Room/ConnectionState)
Normal.Realtime.Room/<ConnectToServer_Coroutine>d108:MoveNext ()
UnityEngine.SetupCoroutine:InvokeMoveNext (System.Collections.IEnumerator,intptr)

kapa.ai•1/14/25, 12:36 PM

Hi @Alix Ollivier. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base.

kapa.ai•1/14/25, 12:36 PM

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Based on the error message you're seeing, it appears you're having trouble connecting to a Normcore room. Let's go through some potential causes and solutions:

Firewall or Network Issues: Normcore requires specific ports and IP ranges to be open for communication. Make sure your network allows the necessary connections. You can find the required firewall rules in the Firewalls + Corporate Networks documentation.
Server Status: It's possible that there might be temporary issues with the Normcore servers. You can check the status of Normcore services or contact their support for any known outages.
App Key: Ensure that your App Key is correct and still valid. The error message mentions an App Key, so double-check that it's entered correctly in your Realtime component.
Version Compatibility: The error message indicates you're using Normcore version 2.12.0. Make sure this version is compatible with your Unity version and other plugins.
Room Name: The error occurs when trying to connect to "Test Room". Ensure that this room name is valid and doesn't contain any special characters that might cause issues.
Debug Logging: As the error message suggests, you can turn on debug logging for more details. This might provide more insight into the specific cause of the connection failure.

If none of these solve your issue, you might want to try the following:

Restart your Unity editor and/or your computer.
Check if you can connect to a different room name.
Verify your internet connection is stable.
Make sure your Normcore plugin is up to date.

If you continue to experience issues, it would be best to reach out to Normcore support with the detailed error logs. They would have more insight into any potential server-side issues or account-specific problems.

kapa.ai•1/14/25, 12:36 PM

Common Questions in the Normcore documentation might also provide some additional troubleshooting steps.
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Note: you can ask me a follow up question by @ mentioning me again

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kapa.ai•1/14/25, 12:36 PM

@185325614775926784 Kapa.ai is still learning and improving, please let me know how I did by reacting below.

maxweisel•1/14/25, 5:14 PM

@Alix Ollivier Did you update the Normcore package recently? I believe this can happen from updating without restarting Unity. If you don't mind me asking, what region are you in? I'm surprised to see the client connecting to singapore.

Alix OllivierOP•1/14/25, 5:15 PM

I'm in Thailand visiting my family, I restarted my PC and the connection started working. I think we have a wonky router, was having difficulties connecting to the Meta store recently until I reset router.

maxweisel•1/14/25, 5:16 PM

ok cool. let me know if you see it again, I can see if anything is up on our end.