Normal•11mo ago

Failed while attempting to spin up room

This just started happening, I am getting the error "Room "3039": ConnectToRoom request received error from server: SpinUpRoomAndFetchServerAnswer: Failed while attempting to spin up room and fetch server answer from cluster (ln-us-ord). "

kapa.ai•2/12/25, 9:55 PM

Hi @DC. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base.

kapa.ai•2/12/25, 9:55 PM

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I apologize, but the knowledge sources provided do not contain enough specific information to directly address the error message you're encountering. However, I can provide some general insights based on the available information about Normcore's architecture and room connection process.

The error message suggests there's an issue with spinning up a room on the Normcore server cluster. This process typically involves the following steps, as described in the Architecture > Cloud documentation:

The client makes a request to the matcher service to join a room.
The matcher checks if the room is running on any available clusters.
If not running, it determines the ideal cluster to host the server and asks the cluster to spin it up.
The cluster creates a new room server and forwards the request to join the room.

Given that the error mentions "Failed while attempting to spin up room", it seems the issue is occurring at step 3 or 4 of this process.

Some potential reasons for this error could be:

Server-side issues: There might be temporary problems with the Normcore cluster in the specified region (ln-us-ord).
Configuration problems: There could be issues with your app's configuration or permissions.
Network connectivity: There might be network issues preventing the connection to the Normcore servers.

To troubleshoot this issue, you could try the following:

kapa.ai•2/12/25, 9:55 PM

Check if the problem persists after some time, as it might be a temporary server issue.
Verify your app's configuration, especially the App Key and any other Normcore-specific settings.
If you're using Normcore Private, ensure that your firewall settings are correct, as mentioned in the Google Cloud Installation documentation.

If the problem continues, I recommend reaching out to Normcore's support team or community for more specific assistance, as they would have access to more detailed information about your setup and potential server-side issues.
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kapa.ai•2/12/25, 9:55 PM

@1259730396577529917 Kapa.ai is still learning and improving, please let me know how I did by reacting below.

maxweisel•2/12/25, 9:55 PM

This looks to be a stuck room server. I'll have our team look into this

maxweisel•2/12/25, 10:02 PM

It looks like we're seeing a partial outage in our us-west and us-east regions. I'll have an incident report up shortly. The issue has been identified and the fix is already rolling out.

maxweisel•2/12/25, 10:05 PM

https://status.normcore.io/incidents/9hhzrlcv5nh7

Partial outage in us-east and us-west regions.

maxweisel•2/12/25, 10:08 PM

We're back up in all regions.

maxweisel•2/12/25, 10:08 PM

Please let me know if you see any other issues.

DCOP•2/12/25, 10:22 PM

@Max thanks!

maxweisel•2/12/25, 10:38 PM

Sure thing!