What are the billing cycle dates? from the 1st to the 31st?
Somehow we managed to use 100hrs of the free tier in 5 days (which included a weekend!)
3 Replies
Hi @DC. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
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Based on the information in the knowledge sources, Normcore usage numbers (room hours and bandwidth) reset at the beginning of each month, specifically at 12 AM GMT. This suggests that the billing cycle runs from the 1st day of the month to the last day (e.g., from the 1st to the 31st or 30th, depending on the month). Your dashboard is updated every 24 hours at this time to reflect your most recent usage.
If you have concerns about unexpectedly high usage, it may be helpful to review your room activity and ensure that rooms are shutting down as expected when not in use. If you need more detailed usage breakdowns or suspect an issue, reaching out to Normcore support or their Discord community is recommended for further assistancePricing.
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<@1259730396577529917> Kapa.ai is still learning and improving, please let me know how I did by reacting below.
that’s correct. All plans cycle at the end of the month