Normal•17h ago

Connection to room failure

We're getting reports of people having issues connecting. The few logs we got from players show this (we're still collecting data):

19:21:59.031 [Error] UnityEngine.Debug: Realtime: Connection to room "joint_0c0dc1a3-45d2-4ab5-b06c-c714dd7c3f70" failed. Turn on debug logging for more details.

What might be the reasons for such failure?

Mechabit•12/15/25, 9:10 AM

which country?

maxweisel•12/15/25, 3:24 PM

Normcore now has a didDisconnectFromRoomWithEvent handler that will give you a DisconnectEvent object. That object type will tell you exactly what happened. If it’s an InternalServerError, run .ToString() on it and send it to us and that will include anything we need to investigate.

maxweisel•12/15/25, 3:25 PM

@Niv https://docs.normcore.io/room/disconnect-events

Disconnect Events | Normcore

When your client fails to connect to a room or gets disconnected, it can be useful to know why. Starting in Normcore v2.16.0, Realtime has a new C# event called didDisconnectFromRoomWithEvent(Realtime realtime, DisconnectEvent disconnectEvent), and Room has a disconnectEvent property that stores the last disconnect event.

maxweisel•12/15/25, 3:25 PM

This API is available on Normcore 2 and Normcore 3