KHi @KUTE BONAPARTE. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. 
K----------------------
Based on the provided knowledge sources, I don't have specific information about which individual countries host Normcore's servers. However, I can provide some relevant information about Normcore's server infrastructure:
Normcore uses multiple cloud providers to ensure high-quality connections for players globally. The Firewalls + Corporate Networks documentation (https://normcore.io/documentation/architecture/firewalls) mentions that Normcore Public uses multiple cloud providers to ensure a high-quality connection for all players.
Additionally, the Cloud Infrastructure documentation (https://normcore.io/documentation/architecture/cloud) states that in a typical Normcore installation, cluster services exist in all regions where room servers are hosted. This suggests that Normcore has a distributed global infrastructure, but specific countries are not listed.
For more precise information about server locations, you may need to contact Normcore directly. If you require specific host or IP ranges, the documentation suggests that Normcore Private (https://normcore.io/normcore-private) can provide a dedicated deployment using a single cloud provider and block of IP addresses.
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Note: you can ask me a follow up question by @ mentioning me again
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Based on the provided knowledge sources, I don't have specific information about which individual countries host Normcore's servers. However, I can provide some relevant information about Normcore's server infrastructure:
Normcore uses multiple cloud providers to ensure high-quality connections for players globally. The Firewalls + Corporate Networks documentation (https://normcore.io/documentation/architecture/firewalls) mentions that Normcore Public uses multiple cloud providers to ensure a high-quality connection for all players.
Additionally, the Cloud Infrastructure documentation (https://normcore.io/documentation/architecture/cloud) states that in a typical Normcore installation, cluster services exist in all regions where room servers are hosted. This suggests that Normcore has a distributed global infrastructure, but specific countries are not listed.
For more precise information about server locations, you may need to contact Normcore directly. If you require specific host or IP ranges, the documentation suggests that Normcore Private (https://normcore.io/normcore-private) can provide a dedicated deployment using a single cloud provider and block of IP addresses.
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Note: you can ask me a follow up question by @ mentioning me again
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K@785692603684225025 Kapa.ai is still learning and improving, please let me know how I did by reacting below.
V@kapa.ai i still don't get it, why my game sometimes can't join normcore room after the asia server update. I'm not blocking any normcore TCP, have a good network, and Someone says try to change the room name and re join, but still, i can't join
KLet me check the knowledge base for you again. One moment! 
K----------------------
I understand you're experiencing issues joining a Normcore room after an Asia server update. Let's go through some potential reasons and solutions based on the information available:
I understand you're experiencing issues joining a Normcore room after an Asia server update. Let's go through some potential reasons and solutions based on the information available:
- Firewall Rules: Even though you mentioned not blocking TCP, it's worth double-checking your firewall settings. Normcore uses both TCP and UDP ports. According to the **Firewalls documentation** (<https://normcore.io/documentation/architecture/firewalls>), ensure that the following outbound traffic is allowed:
- TCP ports 443 and 3000 to *.normcore.io
- UDP ports 32,768 - 65,535 to all destinations
- Room Server Configuration: The issue might be related to the room server configuration. As mentioned in the Room Server Options documentation (https://normcore.io/documentation/room/room-server-options#room-server-configurations), the first player to connect sets the room server configuration, which cannot be changed for the duration of the room session. If the room is still active but with a configuration that doesn't suit your needs, you might have trouble joining.
- Connection Process: The Cloud Infrastructure documentation (https://normcore.io/documentation/architecture/cloud) explains that when connecting to a room, your client first contacts the matcher service, which then determines the ideal cluster to host the server. If there are issues with this process, it could prevent you from joining the room.
- Changing Room Name: While changing the room name might work in some cases, it's not a guaranteed solution. Each room name is unique within your App Key namespace, as noted in the Realtime documentation (https://normcore.io/documentation/realtime/realtime).
K- Server Capacity: Depending on the room server configuration, there might be limitations on the number of players that can join. The Room Server Options documentation (https://normcore.io/documentation/room/room-server-options#room-server-configurations) provides details on player capacities for different configurations.
- Double-check all firewall settings, especially for UDP ports.
- Try connecting to a different region if possible.
- Ensure you're using the latest version of Normcore.
- Monitor your network conditions while attempting to connect.
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K@785692603684225025 Kapa.ai is still learning and improving, please let me know how I did by reacting below.
V@kapa.ai how do i change the region?
KLet me check the knowledge base for you again. One moment!
K----------------------
I apologize, but I don't have specific information about changing regions in Normcore based on the provided knowledge sources. The documentation doesn't mention a direct way for users to change regions.
However, I can provide some relevant information:
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Note: you can ask me a follow up question by @ mentioning me again
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I apologize, but I don't have specific information about changing regions in Normcore based on the provided knowledge sources. The documentation doesn't mention a direct way for users to change regions.
However, I can provide some relevant information:
- According to the Cloud Infrastructure documentation (https://normcore.io/documentation/architecture/cloud), Normcore automatically determines the ideal region to host a room based on the players connecting. This suggests that region selection is typically handled automatically by the system.
- If you need more control over the hosting location, you might want to consider Normcore Private (https://normcore.io/normcore-private). As mentioned in the Firewalls documentation (https://normcore.io/documentation/architecture/firewalls), Normcore Private allows for a dedicated deployment that uses a single cloud provider and block of IP addresses.
- For specific room configurations, you can use the Room Server Options API as described in the Room Server Options documentation (https://normcore.io/documentation/room/room-server-options). However, this is more about server capacity than region selection.
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K@785692603684225025 Kapa.ai is still learning and improving, please let me know how I did by reacting below.
VI think it's not depend of the tier, I've tried the pro plan and this issue still appear
VPlease somebody help me
Mhave you tried other networking solutions?
Mmight get better connection where you are
VI've tried, but it's not the great solution
VMy game multiplayer code is full of normcore. So i must rewrite all of my code again
V
VAny solutions of this issue?
Mnope
VYo @Normal Team?
THello
THey sorry to hear your having troubles, what seems to be the issue?
VSometimes i can't join the game room
VAnd today i can't join the room
TI'm not a developer, im the community manager but lets see whats up
Twhere are you geolocated?
VIndonesia
MI have the same issue in China, it only works sometimes
TAre you seeing any errors in console and could you list them here please?
VConnecrion error, try to debug logging to see more details. That's it
VDebug*
Thmm that does sound strange all i can offer is basic support but if you have further details about your network and specific setup the team may be able to take a look after the weekend and see something i don't
VHow do i call basic support?
TIf you are having troubles connecting to normcore in your project, firstly i would verify if i can connect in an empty scene
Tjust to rule out any oddities
Mwe’ve debugged this one before. it’s a toughie. we haven’t been able to repro it while I’m at the office
MI think it’s an issue with an upstream provider / ISP
VHmm, when this issue will fixed? Maybe estimated time
VIs it the provider on asia?
VHmm, i think it will be good if theres a region select
V@kapa.ai i want to ask something, for the pro/free plan, is 1000 or 50 room hours limit is total of all apps or per single app?
KLet me check the knowledge base for you again. One moment!
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To answer your question about room hour limits for the Pro and Free plans, I'll refer to the pricing information provided in the knowledge sources.
According to the Pricing documentation (https://normcore.io/documentation/pricing), Normcore offers different pricing tiers to meet various needs. The room hours limit is applied per app, not across all apps. This can be inferred from the following information:
It's important to note that when you reach these limits on the Fixed plans (which include the Free and Pro plans), Normcore will pause your applications to prevent additional charges.
If you need more specific details or have concerns about your particular usage across multiple apps, it would be best to contact Normcore support directly for clarification.
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Note: you can ask me a follow up question by @ mentioning me again
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To answer your question about room hour limits for the Pro and Free plans, I'll refer to the pricing information provided in the knowledge sources.
According to the Pricing documentation (https://normcore.io/documentation/pricing), Normcore offers different pricing tiers to meet various needs. The room hours limit is applied per app, not across all apps. This can be inferred from the following information:
- Room hours are defined as "the total number of hours that a room server is running and clients are connected."
- The pricing model is based on room hours and bandwidth usage.
- The documentation states, "Your Normcore dashboard is updated to show your most recent room-hour and bandwidth measurements every 24 hours at 12 AM, GMT."
It's important to note that when you reach these limits on the Fixed plans (which include the Free and Pro plans), Normcore will pause your applications to prevent additional charges.
If you need more specific details or have concerns about your particular usage across multiple apps, it would be best to contact Normcore support directly for clarification.
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Note: you can ask me a follow up question by @ mentioning me again
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K@785692603684225025 Kapa.ai is still learning and improving, please let me know how I did by reacting below.
V@kapa.ai so if i have pro plan with 2 apps are online. It doesnt mean single app only have estimated 500 room hours but single app have 1000 room hours?
KLet me check the knowledge base for you again. One moment!
K----------------------
You're correct in your understanding. Based on the information from the Pricing documentation (https://normcore.io/documentation/pricing), the room hour limits are applied per app, not shared across all your apps.
This means that if you have a Pro plan with two apps online, each app would have its own allocation of 1000 room hours. It doesn't mean that the 1000 room hours are split between the two apps.
To break it down:
Remember, as mentioned in the documentation, "When you hit these limits, Normcore pauses your applications to prevent you from incurring any additional charges." This pause would occur independently for each app when it reaches its own 1000-hour limit.
If you find that you need more room hours for your apps, you might want to consider the Unlimited plan or contact Normcore for custom solutions tailored to your specific needs.
----------------------
Note: you can ask me a follow up question by @ mentioning me again
----------------------
You're correct in your understanding. Based on the information from the Pricing documentation (https://normcore.io/documentation/pricing), the room hour limits are applied per app, not shared across all your apps.
This means that if you have a Pro plan with two apps online, each app would have its own allocation of 1000 room hours. It doesn't mean that the 1000 room hours are split between the two apps.
To break it down:
- App 1 on Pro plan: 1000 room hours
- App 2 on Pro plan: 1000 room hours
Remember, as mentioned in the documentation, "When you hit these limits, Normcore pauses your applications to prevent you from incurring any additional charges." This pause would occur independently for each app when it reaches its own 1000-hour limit.
If you find that you need more room hours for your apps, you might want to consider the Unlimited plan or contact Normcore for custom solutions tailored to your specific needs.
----------------------
Note: you can ask me a follow up question by @ mentioning me again
----------------------
K@785692603684225025 Kapa.ai is still learning and improving, please let me know how I did by reacting below.